1. Overview
This Privacy & Cookie Policy explains how Plastle GmbH ("Plastle", "we", "us") collects, uses, and safeguards information when you visit Plastle.com, the PlastCast application, and any related communications. We align our practices with GDPR, CCPA, and other applicable privacy regulations.
2. Data We Collect
Account and Contact Data
- Name, organization, role, and email when you request demos, create a PlastCast workspace, or subscribe to newsletters.
- Billing contacts, payment method tokens, and transaction metadata processed via our payment provider (we never store your full card number).
Usage and Technical Data
- Log files, device metadata, locale, and IP address used for security monitoring and troubleshooting.
- Interaction data, such as which channel pages are visited, how far an episode is streamed, and which buttons are clicked, captured via privacy-friendly analytics.
Content You Provide
- Audio files, show notes, artwork, and taxonomy metadata uploaded to PlastCast.
- Feedback, survey responses, and support tickets, which help us prioritize roadmap decisions.
We do not knowingly collect information from children under 16, and PlastCast is built for professional use.
3. How We Use Information
We process personal data to:
- Authenticate users and deliver core PlastCast functionality.
- Personalize dashboards, communications, and content recommendations.
- Provide customer support, resolve incidents, and improve reliability.
- Send service announcements, onboarding tips, or marketing updates (you can opt-out via any email footer).
- Meet legal requirements, prevent fraud, and enforce our Terms of Service.
4. Cookies and Similar Technologies
We use cookies and local storage for:
- Essential operations: sign-in sessions, locale selection, and remembering your cookie preferences.
- Performance analytics: aggregated traffic patterns that help us understand which plastics topics resonate without tracking individuals across sites.
- Experience improvements: saving playback progress, experimentation groups, or dismissing in-product announcements.
You can manage consent through the Cookie Banner on every page or the "Manage cookie preferences" link in the footer. Withdrawing optional cookies will not affect essential functionality but may limit personalization.
5. Data Sharing and Processors
We share data only with service providers who help us operate Plastle, including:
- Cloud hosting and storage vendors located in the United States and European Union.
- Email, analytics, and support tools that act on our instructions.
- Payment processors (for billing) and identity providers (for secure login).
Each processor is bound by confidentiality obligations and cannot use your information for their own marketing.
6. Retention and Security
We retain account data for the life of your subscription and delete or anonymize it within 180 days after termination unless required for legal, auditing, or dispute-resolution purposes. Audio and media assets can be exported or deleted by workspace admins at any time. We maintain encryption in transit and at rest, conduct regular access reviews, and follow least-privilege principles.
7. International Transfers
We primarily process data within the European Union, but certain processors may operate in other jurisdictions. When personal data leaves the EU or UK, we rely on Standard Contractual Clauses or other lawful transfer mechanisms and require comparable safeguards from each recipient.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, correct, download, delete, or restrict the processing of your personal data. Submit requests to privacy@plastle.com and we will respond within 30 days, subject to verification. Marketing emails always include an unsubscribe link.
9. Contact Us
Privacy questions can be sent to privacy@plastle.com or Plastle GmbH, Nell-Breuning-Allee 6, 66115 Saarbrücken, Germany.
10. Updates
We may update this Privacy & Cookie Policy to reflect product or regulatory changes. The "Effective" date above will change, and we will notify customers about material updates via email or in-product messaging. Continued use of Plastle services after changes take effect constitutes acceptance.